Cancellation and Refund Policy
Last updated: December 8, 2024
Thank you for booking with Airport Taxis 24.
We are dedicated to providing reliable and professional travel services.
If your plans change, please review our cancellation and refund policy for pre-paid bookings.
Cancellation Terms
Full Refund (Less Cancellation Fee)
Cancel your booking at least 6 hours before the scheduled pickup time to receive a full refund, minus a 3% cancellation fee to cover payment handling charges.
Late Cancellation Fee:
If you cancel less than 6 hours before the scheduled pickup time, a 50% late cancellation fee will apply (inclusive of the 3% handling fee).
No Refund:
If the driver arrives at the pickup location and you are not present, no refund will be issued.
Travel Delays – Dublin Airport Pickups
Flight Monitoring:
For pickups from Dublin Airport, we monitor live flight arrivals and adjust your pickup time based on any delays.
No Extra Charges:
There are no additional fees for flight delays; we’ll be ready when you land.
Driver Waiting Time:
Airport Pickups: Drivers will greet you after your flight lands, ensuring a timely pick-up.
Non-Airport Pickups: Drivers wait up to 15 minutes at no extra cost; additional waiting charges may apply beyond this time.
How to Cancel Your Booking?
You can cancel your booking using one of the following methods:
By Email: Send your cancellation request to at24naas@gmail.com.
Via Our Website: Use the Contact Form.
By Phone: Call the number displayed on our website - 045579098
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When submitting your request, include:
Booking Reference Number
Name used for the booking
Scheduled Pickup Date and Time
Refunds:
Cancellation Fee:
A 3% cancellation fee will be deducted from all eligible refunds to cover payment handling charges.
Late Cancellation Fee:
If canceled less than 6 hours before the scheduled pickup, the 50% late cancellation fee will also apply.
Processing Time:
Refunds are processed promptly and will appear in your account within 3-5 business days,
depending on your payment provider.
Additional Notes:
Adjustments for Travel Delays:
If your plans change, notify us as soon as possible to help us accommodate your needs.
We value your trust in Airport Taxis 24 and aim to provide stress-free, reliable service.
If you have any questions about this policy, feel free to contact us.